Raphie

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Raphie

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Built by a team that turns player support into a competitive edge

What drives us at Raphie

Redefining player support into a winning experience

Raphie was founded on a clear conviction: operators should be able to scale CX without losing quality. Our AI platform delivers on that promise, resolving over 80% of inquiries through AI Agent and guiding teams with real-time insights through CoPilot.

Operators see the results every day. Lower costs, faster resolution, and a player experience that builds loyalty.

Raphie was founded on a clear conviction: operators should be able to scale CX without losing quality. Our AI platform delivers on that promise, resolving over 80% of inquiries through AI Agent and guiding teams with real-time insights through CoPilot.

Operators see the results every day. Lower costs, faster resolution, and a player experience that builds loyalty.

From a specialist CX operation to an AI platform.

The reason our AI platform understands bonuses, KYC, payments, and responsible gaming is that we spent years handling those conversations ourselves, for real US operators. Select a year to explore.

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2019

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2020

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2023

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2024

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2026

2026

New name reflects company growth

Conduet → Raphie

Having grown and evolved considerably over the years, the company brings its work together under one name, rebranding from Conduet to Raphie.

Conduet becomes Raphie

From a specialist CX operation to an AI platform.

The reason our AI platform understands bonuses, KYC, payments, and responsible gaming is that we spent years handling those conversations ourselves, for real US operators. Select a year to explore.

19

2019

20

2020

23

2023

24

2024

26

2026

2026

New name reflects company growth

Conduet → Raphie

Having grown and evolved considerably over the years, the company brings its work together under one name, rebranding from Conduet to Raphie.

Conduet becomes Raphie

Our core values

Operator focus

Solutions built specifically to address the realities of gaming CX.

Partnership commitment

Success defined by the outcomes that matter most to operators.

Operator control

Full visibility into performance so operators stay in charge at all times.

Data integrity

Every outcome validated through transparent, measurable evidence.

Seamless fit

Adaptable to each operator’s environment without adding complexity.

Ongoing evolution

Continuously improving to anticipate new challenges and opportunities.

MEET THE TEAM

Built by people who understand the work.

A leadership team combining deep iGaming operations, AI expertise, and customer-experience delivery.

Justin Heath

Founder & CEO · Melbourne

10+ years’ experience in the iGaming industry working with international clients, including previous industry analyst work for Credit Suisse.

Alex Jones

Founder & COO · New York City

10+ years’ experience in the iGaming industry working with international clients, with a strong understanding of CX operations and the technologies that support them.

Alex Gould

CTO · New York City

10 years’ experience across technical and non-technical AI roles, with an MBA from Columbia Business School.

LET’S TALK

Ready to see our AI platform in action?

Explore how Raphie can help your team resolve more, move faster, and deliver better player experiences.

Book a demo