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Raphie

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CoPilot

AI that makes every agent faster, smarter, and ready to deliver VIP-level player support.

Up to 50%+ faster resolutions

Real-time AI guidance that cuts handle times, reduces errors, and ramps new hires faster.

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%+

Reduction in average handle time that frees agents for complex issues.

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%+

Reduction in average handle time that frees agents for complex issues.

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%+

Fewer errors in customer interactions ensuring happier players.

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%+

Fewer errors in customer interactions ensuring happier players.

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X+

Faster ramp-up as new hires reaching peak productivity faster.

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X+

Faster ramp-up as new hires reaching peak productivity faster.

Real-time guidance

Provide agents with AI-powered suggestions and next-best actions as they work. Improve accuracy, ensure compliant responses, and deliver personalized support for every player.

gameLM chat bot messages
gameLM chat bot messages
CoPPilot Average Handle Time Graph
CoPPilot Average Handle Time Graph

Reduction in average handle time

Deliver standardized responses across teams and markets to stay on-brand and compliant. Improve QA scores, reduce errors, and ensure players always get consistent support.

Full visibility

Set rules and track outcomes so our CoPilot strengthens operations under your oversight.

CoPilot Perforamance Graph
CoPilot Perforamance Graph
Faster Agent Ramp-up graph
Faster Agent Ramp-up graph

Rapid onboarding

Support new hires with AI assistance that shortens the learning curve. Boost output within weeks, standardize performance, and prevent early burnout.