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Raphie integrates smoothly with your iGaming ecosystem

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Raphie’s AI support reads account context, takes action and replies in your brand voice. Our ready-made integrations bring your helpdesk, iGaming platform and other PAMs and tools into one connected workflow.

Ready-made integrations for iGaming support

Resolving a ticket end-to-end starts with context. Raphie connects to the systems that hold your player data and your support history, so every reply is grounded in the real account and every action is logged with a full audit trail.

Why integrations matter

Resolving a ticket end-to-end starts with context. Raphie connects to the systems that hold your player data and your support history, so every reply is grounded in the real account and every action is logged with a full audit trail.

Helpdesks & Customer Support Software

Work where your agents already work

Connect Raphie to your ticketing, live chat and omnichannel tools. Raphie’s AI support resolves routine tickets directly in your helpdesk, and anything that needs a person arrives with the full conversation history attached.

PAMs and Backoffices

Give every answer the full account context

Link Raphie to your sportsbook and casino platforms, CRM, and KYC and ID verification providers. With player account data behind each conversation, Raphie can handle the questions that fill a support queue, from verification to deposits and withdrawals.

Communication and Collaboration Tools

Keep every team in the loop

Connect Raphie to tools like Slack and Jira so escalations, internal handoffs and follow-ups reach the right team where they already collaborate.

We're experts in iGaming Support

Our iGaming AI support platform delivers player experiences that drive retention and LTV

Raphie partners with leading operators in the iGaming industry and helps elevate player support, enhancing processes, improving response times and player satisfaction, and actually resolving tickets end-to-end. Combining years of experience in building CS teams, with the technology behind our AI platform, Raphie is able to deliver a safe, measurable and scalable support operation.

gameLM AI agent messages

iGaming AI Support Platform

Instant Resolution

Ability to automate 80%+ of iGaming tickets, giving players fast and accurate responses, emphatetic, with context, enhancing your existing player experience.

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gameLM messages

iGaming Support CoPilot

Real-Time Guidance

Our iGaming CoPilot helps your team of human agents with AI-powered suggestions to cut handle time, boost accuracy, and give you confidence on our AI technology.

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Expert Agents

Specialized Escalation Team

Our team of support experts handles complex escalation cases. Vast experience across all iGaming verticals, we align with your team and offer compliant expert support.

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iGaming ROI Calculator

AI Support ROI Calculator for iGaming Operators

AI Support ROI Calculator for iGaming Operators

See how much Raphie's AI customer support platform could enhance your iGaming operation. Enter your numbers and get a clear ROI estimate in minutes.

See how much Raphie's AI customer support platform could enhance your iGaming operation. Enter your numbers and get a clear ROI estimate in minutes.

Try the ROI Calculator

Frequently asked questions

See how Raphie AI support platform can transform your iGaming operation.

What does AI support implementation look like for iGaming?

Implementation starts with mapping your knowledge base and defining which ticket categories are best suited for automation versus human handling. Raphie's AI support platform then builds workflows around those categories, automating high-volume, routine inquiries first while more complex or sensitive cases are routed to human oversight from day one.

What does AI support implementation look like for iGaming?

Implementation starts with mapping your knowledge base and defining which ticket categories are best suited for automation versus human handling. Raphie's AI support platform then builds workflows around those categories, automating high-volume, routine inquiries first while more complex or sensitive cases are routed to human oversight from day one.

Build vs buy: in-house AI support or a specialized iGaming provider?

An AI agent resolves tickets end-to-end, reading account context and taking action directly. A copilot works alongside human agents, offering real-time suggestions and next-best actions rather than resolving cases independently. A traditional chatbot typically scripts responses without taking action or understanding full account context – a key distinction Raphie's platform is built to move beyond.

Build vs buy: in-house AI support or a specialized iGaming provider?

An AI agent resolves tickets end-to-end, reading account context and taking action directly. A copilot works alongside human agents, offering real-time suggestions and next-best actions rather than resolving cases independently. A traditional chatbot typically scripts responses without taking action or understanding full account context – a key distinction Raphie's platform is built to move beyond.

How is Raphie different from horizontal AI support tools?

Horizontal AI support tools are built for general customer service, without iGaming-specific context like responsible gaming, payments, KYC, or fraud workflows. Raphie's platform is purpose-built for iGaming, shaped by direct experience operating iGaming support floors and platforms, not adapted from a generic model.

How is Raphie different from horizontal AI support tools?

Horizontal AI support tools are built for general customer service, without iGaming-specific context like responsible gaming, payments, KYC, or fraud workflows. Raphie's platform is purpose-built for iGaming, shaped by direct experience operating iGaming support floors and platforms, not adapted from a generic model.

How fast can iGaming AI support actually go live?

Realistic integration timelines depend on platform complexity, existing systems, and how ticket categories are scoped for automation. Raphie works directly with each operator to define a go-live plan suited to their setup – for a timeline specific to your platform, speaking with the Raphie team is the most accurate next step.

How fast can iGaming AI support actually go live?

Realistic integration timelines depend on platform complexity, existing systems, and how ticket categories are scoped for automation. Raphie works directly with each operator to define a go-live plan suited to their setup – for a timeline specific to your platform, speaking with the Raphie team is the most accurate next step.

How does Raphie approach iGaming compliance and RG?

Compliance and responsible gaming are built into Raphie's AI support platform through detailed logging and full audit trails across every interaction, supporting transparency and oversight. Specific certifications and compliance documentation are shared directly with operators during enterprise discussions.

How does Raphie approach iGaming compliance and RG?

Compliance and responsible gaming are built into Raphie's AI support platform through detailed logging and full audit trails across every interaction, supporting transparency and oversight. Specific certifications and compliance documentation are shared directly with operators during enterprise discussions.

Can AI resolve player issues with full autonomy in sports betting sites?

Raphie's AI support platform resolves routine, high-volume tickets with full autonomy, reading account context and taking direct action without human involvement. Complex or sensitive cases are escalated with full context, keeping human oversight in place where judgment or personal care matters most.

Can AI resolve player issues with full autonomy in sports betting sites?

Raphie's AI support platform resolves routine, high-volume tickets with full autonomy, reading account context and taking direct action without human involvement. Complex or sensitive cases are escalated with full context, keeping human oversight in place where judgment or personal care matters most.

What are the best practices for AI-to-human escalation?

Effective handoff depends on full context transfer, so nothing gets repeated or lost when a case moves from AI to a human agent. Raphie's platform logs every interaction with full audit trails, ensuring escalations – whether to CoPilot-assisted agents or Expert Agents teams – carry complete history into the handoff.

What are the best practices for AI-to-human escalation?

Effective handoff depends on full context transfer, so nothing gets repeated or lost when a case moves from AI to a human agent. Raphie's platform logs every interaction with full audit trails, ensuring escalations – whether to CoPilot-assisted agents or Expert Agents teams – carry complete history into the handoff.

AI agent vs chatbot vs copilot: what's the difference?

An AI agent resolves tickets end-to-end, reading account context and taking action directly. A copilot works alongside human agents, offering real-time suggestions and next-best actions rather than resolving cases independently. A traditional chatbot typically scripts responses without taking action or understanding full account context – a key distinction Raphie's platform is built to move beyond.

AI agent vs chatbot vs copilot: what's the difference?

An AI agent resolves tickets end-to-end, reading account context and taking action directly. A copilot works alongside human agents, offering real-time suggestions and next-best actions rather than resolving cases independently. A traditional chatbot typically scripts responses without taking action or understanding full account context – a key distinction Raphie's platform is built to move beyond.