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Frequently asked questions
Got questions?
We’ve got the answers.
How long does it take to get our AI platform live?
Implementation is measured in weeks, not months. We handle the integration, AI training, and testing, so operators see value fast.
How long does it take to get our AI platform live?
Implementation is measured in weeks, not months. We handle the integration, AI training, and testing, so operators see value fast.
Does Raphie replace my existing support team?
No — our AI platform is designed to work alongside your team. Operators choose the level of automation, from knowledge assist to full ticket resolution.
Does Raphie replace my existing support team?
No — our AI platform is designed to work alongside your team. Operators choose the level of automation, from knowledge assist to full ticket resolution.
How secure is player data?
Player data never reaches our large language models. Sensitive information (PII, payment details, account data) is stripped before processing. All handling is done in memory, under SOC-2 compliant controls, with auditability and least-privilege access enforced.
How secure is player data?
Player data never reaches our large language models. Sensitive information (PII, payment details, account data) is stripped before processing. All handling is done in memory, under SOC-2 compliant controls, with auditability and least-privilege access enforced.
What does pricing look like?
Pricing is flexible. We support three models: AI Agent — pay per ticket resolved by our AI platform CoPilot — license per agent seat CX Agents — transparent headcount pricing for Raphie-managed teams in the US and Manila
What does pricing look like?
Pricing is flexible. We support three models: AI Agent — pay per ticket resolved by our AI platform CoPilot — license per agent seat CX Agents — transparent headcount pricing for Raphie-managed teams in the US and Manila