Transform your iGaming support operation with our agentic AI platform
Our iGaming-native AI support platform resolves player requests end-to-end, reducing costs while increasing player satisfaction. Raphie delivers exceptional CX that drive loyalty and retention, increasing lifetime value.
The leading AI support platform in iGaming
Enhance your iGaming player experience with our agentic AI support solutions
Our AI support platform is purpose-built for iGaming and sportsbooks. It automates 80%+ of inquiries, equips agents with real-time guidance, and scales seamlessly with operator demand. The result: accuracy, efficiency, and cost savings generic AI solutions can’t match.
Automation
An AI customer support platform that truly understands iGaming businesses.
Our iGaming support platform is purpose-built for the industry – sportsbooks, online casinos, sweepstakes casinos, poker clients, prediction markets, lottery and lotto, and more.
Raphie can resolve 80%+ of player tickets, providing AI agents with real-time player context, with understanding of iGaming-specific topics, such as bonuses, KYC, payments, RG, compliance. It will resolve and escalate, handling every player with VIP-level quality.
iGaming operator focus
Solutions built specifically to address the realities of iGaming CS, experience across all betting verticals, multi-market and multi-brand ready.
Built for regulated environments
Made for enterprise-grade operators, and for highly regulated markets. Fully compliant and audited, it offers safeguards and responsible gaming guardrails.
Operator control
Full visibility of data and performance, with your iGaming CS team in control of the operations, and Raphie's team of experts always available to assist.
Your brand tone and CX
Our AI support is highly configurable and feels native to your product and brand — delivering consistent, empathetic and compliant conversations at scale.
Integrates with your iGaming tech
Adaptable to each iGaming operator’s stack – ready-made integrations with iGaming PAMs, backoffices, ticket softwares, helpdesks and other platforms.
Ongoing collaboration
Raphie's team will work closely with your team, to ensure that your AI support operation is continuously optimised – workflows, knowledge base, SOPs.
We're experts in iGaming Support
Our iGaming AI support platform delivers player experiences that drive retention and LTV
Raphie partners with leading operators in the iGaming industry and helps elevate player support, enhancing processes, improving response times and player satisfaction, and actually resolving tickets end-to-end. Combining years of experience in building CS teams, with the technology behind our AI platform, Raphie is able to deliver a safe, measurable and scalable support operation.
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Our proprietary AI platform is built to support every stage of the player journey.
Easily integrate into your ecosystem
Integrates smoothly with your iGaming ecosystem
Our AI support platform is purpose-built for iGaming and sportsbooks. As part of the onboarding process, our team will connect Raphie to your iGaming stack, through ready-made integrations with iGaming betting platforms, PAMs, helpdesks and ticketing systems.
Secure by design
Secure and compliant, for the complex iGaming landscape.
iGaming AI Support with safeguards, continuous monitoring and audits, and fully compliant with SOC 2 Type II and GDPR standards. AI support that truly responds to the needs of enterprise-level brands.
What Operators say about Raphie
A trusted partner to leading iGaming operators
“As OSB in Florida expanded, we needed a partner who could keep pace and truly understand our customers.
The larger BPOs we tried fell short, but Raphie exceeded expectations and became an indispensable partner for us.”
Danny Crook
SVP, at Hard Rock Digital
"Raphie has been a valuable partner, enhancing both our customer experience and operational efficiency.
Their deep sportsbook and iGaming expertise, along with direct integration into our PAM and ticketing systems, has helped solidify our position as Arkansas’s sportsbook leader."
Neal Atkinson
Senior Director of Sportsbook, BetSaracen
Frequently asked questions