Menu
Menu
RAPHIE AI BLOG
AI Insights, News & Guides on the future of iGaming support
Insights on AI + iGaming: AI player support, ticket automation, CX and retention. Built for iGaming, sports betting, online casino and sweepstakes operators navigating enterprise-scale support.
Insights on AI + iGaming: AI player support, ticket automation, CX and retention. Built for iGaming, sports betting, online casino and sweepstakes operators navigating enterprise-scale support.
News
Nige Roberts, Raphie's VP of Growth, will be at SBC Lisbon to talk AI support
Nige Roberts, Raphie's VP of Growth, will be at SBC Lisbon to talk AI support
Raphie is heading to SBC Lisbon, and Nige Roberts, our VP of Growth, will be there to talk through what seamless AI support looks like for iGaming operators.
Raphie is heading to SBC Lisbon, and Nige Roberts, our VP of Growth, will be there to talk through what seamless AI support looks like for iGaming operators.
News
Raphie announced as Official Sponsor of IAG EXPO's inaugural CiG iDEA Summit
Raphie announced as Official Sponsor of IAG EXPO's inaugural CiG iDEA Summit
Raphie has been named a Platinum Sponsor of the inaugural CiG iDEA Summit, taking place on 14-17 September 2026 at the Hilton Manila Newport World Resorts.
Raphie has been named a Platinum Sponsor of the inaugural CiG iDEA Summit, taking place on 14-17 September 2026 at the Hilton Manila Newport World Resorts.
News
Raphie shortlisted for 'Rising Star' at the SBC Awards 2026
Raphie shortlisted for 'Rising Star' at the SBC Awards 2026
Raphie has been named a finalist for Rising Star in Sports Betting Innovation at this year's SBC Awards – recognition for our innovative AI support platform.
Raphie has been named a finalist for Rising Star in Sports Betting Innovation at this year's SBC Awards – recognition for our innovative AI support platform.
News
Raphie Co-Founder Talks iGaming Support with iGamingExpert
Raphie Co-Founder Talks iGaming Support with iGamingExpert
Raphie Co-Founder Justin Heath tells iGamingExpert why AI support needs live context, automation and human oversight to actually resolve issues.
Raphie Co-Founder Justin Heath tells iGamingExpert why AI support needs live context, automation and human oversight to actually resolve issues.
News
Meet Raphie at SBC Summit 2026 in Lisbon
Meet Raphie at SBC Summit 2026 in Lisbon
As Raphie steps into its next chapter, SBC Summit 2026 (Sep 29 - Oct 1) is where we introduce it to the industry.
As Raphie steps into its next chapter, SBC Summit 2026 (Sep 29 - Oct 1) is where we introduce it to the industry.
News
What Parlay Bets Reveal About AI in iGaming Support
What Parlay Bets Reveal About AI in iGaming Support
Why parlays are the ultimate test for AI support in iGaming – and what separates gaming-trained AI from generic models that just miss the mark.
Why parlays are the ultimate test for AI support in iGaming – and what separates gaming-trained AI from generic models that just miss the mark.
News
Raphie + BetSaracen: From Human-Built Support to AI Automation
Raphie + BetSaracen: From Human-Built Support to AI Automation
From day-one build to 50% automated resolution: how Raphie and BetSaracen's four-year partnership became an industry story.
From day-one build to 50% automated resolution: how Raphie and BetSaracen's four-year partnership became an industry story.
News
Raphie Field Notes: The AI + iGaming stories that mattered in August 2026
Raphie Field Notes: The AI + iGaming stories that mattered in August 2026
A monthly look at the AI and iGaming stories worth your attention – from automation shifts to player support trends, curated by the Raphie team.
A monthly look at the AI and iGaming stories worth your attention – from automation shifts to player support trends, curated by the Raphie team.
Implementation
Preparing your CS team for AI support: A change management playbook for iGaming
Preparing your CS team for AI support: A change management playbook for iGaming
The operators who get the most value from implementing AI support treat it as ongoing: clear phases, internal owners, and a knowledge base always improving.
The operators who get the most value from implementing AI support treat it as ongoing: clear phases, internal owners, and a knowledge base always improving.
News
Becoming Raphie: seven and a half years in the making
Becoming Raphie: seven and a half years in the making
After seven and a half years of building Conduet and gameLM, we are moving forward as Raphie – one clearer identity for the unique business we have built and the growth ahead.
After seven and a half years of building Conduet and gameLM, we are moving forward as Raphie – one clearer identity for the unique business we have built and the growth ahead.
Implementation
Sports Betting AI: What It Really Means for Player Support
Sports Betting AI: What It Really Means for Player Support
Sports betting AI means different things for trading, discovery, and support. Here’s what support-resolution AI does — and why it matters.
Sports betting AI means different things for trading, discovery, and support. Here’s what support-resolution AI does — and why it matters.
Implementation
The new standard for player support in iGaming
The new standard for player support in iGaming
Why AI is becoming the operating layer for responsive, high-trust player experiences.
Why AI is becoming the operating layer for responsive, high-trust player experiences.
Player Experience
Designing AI handoffs that players trust
Designing AI handoffs that players trust
The small interaction details that make automated support feel dependable and human.
The small interaction details that make automated support feel dependable and human.
Product
What real-time guidance changes for support teams
What real-time guidance changes for support teams
Helping agents resolve complex moments without slowing down the player journey.
Helping agents resolve complex moments without slowing down the player journey.