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Meet Raphie at SBC Summit 2026 in Lisbon
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New name, same experience. As Raphie steps into its next chapter, SBC Summit 2026 (Sept 29 – Oct 1) is where we introduce it to the industry – at one of the biggest dates on the iGaming calendar.
AI support has become one of the most talked-about topics in iGaming. Our goal in Lisbon is simple: cut through the noise and show operators how to implement it in a way that's consistent, scalable and measurable.
What we're there to talk through with operators:
How fast AI support can realistically go live, without disrupting existing operations.
How our team can deliver 80%+ AI resolution rate, in a safe, scalable way, impacting player satisfaction, churn and retention metrics.
Where automation should stop and our expert escalation team needs to step in.
What "readiness" actually looks like for enterprise operators.
We'll be in Lisbon to show operators why floor experience + proprietary technology is a combination few providers in this space can match! Come find us in Lisbon.
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Events
Meet Raphie at SBC Summit 2026 in Lisbon
As Raphie steps into its next chapter, SBC Summit 2026 (Sep 29 - Oct 1) is where we introduce it to the industry.

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