Raphie's CTO to speak at SBC Webinar to discuss AI trust in iGaming Support

Raphie is joining forces with SBC for an iGaming webinar tackling one of the most pressing questions in iGaming right now: can AI actually be trusted to resolve player issues on its own?

Our CTO, Alex Gould, will be speaking alongside industry peers to unpack "The trust equation: Can AI resolve player issues with full autonomy?" – a conversation built around the concerns operators raise most often when evaluating AI support: accuracy, hallucinations, and what happens when there's no human double-checking every response in real time.

What the webinar covers

AI is reshaping player support across iGaming, but adoption still comes with real questions. This session digs into the ones that matter most to operators:

• Why generic AI breaks down in iGaming. Fluent isn't the same as accurate – and a confidently wrong answer on a bonus term, a withdrawal status or a KYC requirement carries real financial and regulatory consequences.

• Why industry-specific AI training matters. The gap between a general-purpose model with a gambling FAQ bolted on, and AI genuinely built around iGaming's workflows, terminology and compliance realities.

• Where automation should stop. Escalation isn't a failure state – it's what makes autonomy safe to extend in the first place, and Alex will speak to how that boundary gets defined and enforced in practice.

• How AI performs in regulated markets and high-stakes moments. From responsible gaming intervention requirements to the auditability regulators and operators alike now expect from any AI system handling player interactions.

Why this conversation matters now

The regulatory and reputational stakes around AI-driven player support have only grown in 2026, and operators are right to ask hard questions before extending trust to an automated system. Alex will bring Raphie's perspective as an AI support platform built for iGaming, grounded in real production data and shaped by direct experience running player support operations.

Join the conversation

If you're an operator evaluating AI support, or simply want a clear-eyed look at where the technology genuinely stands today, this is a session worth your time.